Genpact | Hiring for Process Associate - Customer Service, Apply Now!

Overview:

Genpact is Hiring for a Process Associate - Customer Service. Interested ones can apply.

Responsibilities:

• Respond to customer queries and customer concerns
• Making outbound calls to Customers and Employers 
• Provide support for data collection to enable Recovery of the account for the end user.
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and bring up product bugs
• Providing excellent customer service to our customers
• You should be responsible to exhibit the capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications:

Minimum Qualifications:

• Graduate (Any Discipline)
• Freshers are eligible

Preferred Qualifications:

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach 
• Excellent proficiency in written English and with a neutral English accent
• You should be able to work on a flexible schedule (including weekend shifts)

Location:

Gurugram