Amazon - Hiring as Transportation Specialist, Apply Now!

Overview:

Amazon is hiring applicants as Transportation Specialists.

The L3 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L3 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Qualification:

Basic Qualification:

Qualitative Requirements

•  Graduation in any specialization from a recognized university.
•  Excellent communication skills (written and verbal) in language.
•  Ability to communicate correctly and clearly with all customers
•  Good comprehension skills – ability to clearly understand and state the issues customers present
•  Ability to concentrate – follow customer's issues without distraction to resolution
•  Work successfully in a team environment as well as independently
•  Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
•  Excellent typing skills
•  Demonstrates an ability to successfully navigate websites
•  Demonstrates a proficient knowledge of email applications

Preferred Qualification:

• Logistics background and Experience in a similar role
• Proficient in Excel

Responsibilities:

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Location:

Hyderabad